Support — Who's Playing?

How to play

Who's Playing? needs a screen and one phone: open whos-playing.web.app in the browser of your TV or laptop and that is the screen, and the app on one phone is the controller you pass around. Nobody else installs anything.

1. Open whos-playing.web.app on the TV or laptop — a 4-character room code appears.
2. Open the Who's Playing? app on the phone, then scan the QR code or type the room code.
3. Add player names and characters, then start any game.

The controller will not connect

• Check the screen and the phone are online.
• Check the room code — letters are uppercase, digits are 0-9.
• If the screen keeps waiting, reopen the page on the TV to get a new room.
• If the screen and the phone are on different versions of the game you will see a warning — update the app on the phone and reopen the screen.

Subscription

• The game is free: every trivia category with six questions each, part of the drawing and faker word lists, and two Explain THAT! topics. A subscription unlocks every question in every category and all the words and topics in every game.
• The first week is free on the weekly plan for first-time subscribers, and you can cancel any time.
• One subscription covers the whole room — the subscribed device unlocks the content for everyone playing.

How do I cancel?

Cancelling happens in the store, not inside the game:

• iPhone / iPad: Settings → your name → Subscriptions → Who's Playing? → Cancel Subscription.
• Android: Google Play app → your profile picture → Payments and subscriptions → Subscriptions.

Cancel before the free week ends and you are charged nothing.

I changed phone / reinstalled the game

Open the subscription screen and tap Restore Purchases. Your subscription comes back as long as you are using the same store account.

Your categories stay with the old phone: a public one stays in the library but you can no longer edit it, and a private one can no longer be seen or played at all.

I found a wrong question

There is a report button on the question screen — use it, and we review every report and correct the content. Or write to us by email.

Why does the app ask about tracking?

We advertise the game on TikTok, and the app contains a tool from TikTok that measures whether those ads bring players. On iPhone, the app asks you once, in Apple's dialog, whether you allow tracking, and the tool runs only if you choose "Allow"; the whole game works whatever you answer. To change it: Settings → Privacy & Security → Tracking. On Android the app asks you once, after the opening screen, and the tool runs only if you choose "Allow"; it also does not run if you delete the advertising ID or opt out of ads personalisation in your phone's settings. On both, the "Measure our TikTok ads" switch in the game's Settings turns it off. The details are in the Privacy Policy.

Community Categories

In Trivia Showdown, Draw & Guess and Spot the Faker, switch from "Library" to "Community Categories" above the categories. You can create your own categories and play them for free; playing other families' categories comes with the subscription.

• Deleting your category: in "My work", open the category, tap "Delete this category" at the bottom and confirm. Its pictures, sounds, likes and play count go with it, and it cannot be undone. Only the phone that created it can delete it, so if you cleared the app's data or changed phones, email us the category's title and your nickname.
• Reporting a category: tap the flag ("Report") in the corner of its tile, choose a reason, then "Send report". Everyone can report, subscribed or not, and the creator never learns who reported it. A category reported by several players is hidden automatically until we review it.
• If your category was removed: it disappears from the game for everyone and stays in "My work" on your phone, with the reason, until you delete it. If you think we got it wrong, email us its title.
• Appealing a block: after the third strike, or a serious breach, a phone can no longer create or publish categories. Tap "Appeal the block" in the app, tell us why, and attach up to 3 pictures if you like. We review every appeal ourselves and answer in the app; after a rejection you can appeal again 7 days later.
• Something about you was published without your permission: email us the category's title and we will remove it.

The full rules are in the Category creation terms.

The Friday message

One optional message every Friday: a majlis-night reminder, what's new in the game, and occasional subscription offers. It comes only if you switch it on yourself. To stop it, open Settings in the app and switch off "Friday message" (it stops at once), or turn off notifications for Who's Playing? in your phone's settings.

Deleting my data

The game has no accounts. Room data is deleted when the session ends. To request deletion of anything else, write to teamjalsah@gmail.com, and see our Privacy Policy.

Terms: Terms of Use · Privacy: Privacy Policy · Creating categories: Category creation terms